Cognitive Psychology/Human Factors: How we turn cognition into
meaning; not only graphic design but all use of graphics, page layout,
usability, etc.
Usability: How we turn cognition into meaning; informs not only
graphic design but all use of graphics, page layout, usability, etc.
Localization: Going beyond translation; writing for translation
— what it entails, things to do/not do, cross-cultural usability,
etc.
Accessibility: How to create documents that take into account
a range of disabilities, accessibility-testing tools, accessibility
ethics, etc.
User and Task Analysis: Who is our audience? creating "personnas"
(user profiles), writing for the user not for the developer (real-life
tasks, goals), etc.
Visualizing Information: Use of charts, graphs, "screen
grabs" and other pictures, interactive graphics, etc.
Instructional Design: Training vs. documentation (closing the
gap), learning styles, etc.
Writing and Editing Skills: Basic TW skills, especially as they
apply to new situations
And More: Information architecture, document engineering, structured
documentation, minimalism, and other topics we have not mentioned.
XML (with DITA or Docbook, or without)
CMS (real content management systems — not document management
or versioning)
LMS (Learning Management Systems) and LCMS (Learning Content
Management Systems)
New Tools (Flare, AuthorIt, XML support in tools — e.g., FrameMaker
application packs)
Related Technologies: wikis, blogs, .NET, PHP, RSS, etc.
Business Planning: How to research and build a business case,
i.e., how to talk to top management
Negotiations: An essential skill every professional should know
something about
Project Planning: Today's "Hot Subject" in business
schools; another essential skill
Ethics: Business ethics, accessibility ethics, etc.
Change Management: Introducing new technology